problem solving examples in retail

But some in the retail sector might be under-estimating a key asset that can help them tackle these challenges - their own employees. Store associates deal with customers every day, and they probably understand the business challenges better than anyone does. If they get the right training and support, they can be a powerful weapon in the fight to stay competitive and profitable.

The problem: Inthe Global Retail Theft Barometer reported that retail shrinkage was running at almost 1. Employee theft is second. Another factor in the UK is the slowing down in sales in some retail sectors.

How staff are key: Employees are the number one tool in preventing loss but they need help in knowing the tell-tale signs and in how to respond if they suspect someone is stealing. How employers can support them: Ongoing training can provide a culture of loss prevention and lead to behaviour change within an organisation. Use short snippets of daily reinforcement learning to keep the issue top of mind for your staff every day. Developing a positive staff attitude is also important. The problem: Three out of four customers list a bad customer experience as the main reason they are turned off a brand, according to leading CRM company, Salesforce.

An inconsistent, disjointed offering across the brand channels, from online and mobile apps to high street stores, is a key factor behind the dissatisfaction and lack of conversion. Continuous learning reinforcement, with answers available via devices will become the norm as retailers see how employee knowledge is vital in keeping customers.

The problem: A survey of 40 leading UK retailers in four sectors and a thousand of their customers found there is a growing chasm between what customers want and what retailers are offering.

Retail staff with this level of quality communications can improve the omni-channel approach. How employers can support them: Again, it comes down to empowering staff with knowledge to provide prompt, correct answers and in understanding all channels, not just their own immediate work space.

Consider an interactive video tour of a customer journey, backed up with personalised, adaptable, relevant on-demand knowledge. The problem: People are being more cautious about how and where they spend their cash.

And, if millennials are your target consumers, store associates are even more important. Investing in people has never been so important for retail. Get in touch to find out more about tackling any of these six monumental challenges.

When you focus on three of the most important areas of retail onboarding, you can ensure the strategy tackles your biggest challenges by identifying priorities. Learning strategies, Elearning. Customer experience is the new differentiator in retail with in-store colleagues at the forefront of delivering it.

Charlotte Bryce reports on how learning reinforcement gives your people the knowledge they need for success. Award, News. NEWS: A dynamic digital training programme at Tesco that is helping to deliver grocery code compliance has won a major award.

Share Tweet Share. Profit loss and shrinkage. Disjointed customer experience. Underperformance in omni-channel. Decaying customer loyalty. Data loss and cyber breaches.

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Reduction in spending per transaction. Contact us Talk to us about your learning needs. You may also be interested in View all insights.If the job you are applying for requires you to think critically or solve problems, you may be asked some analytical interview questions.

These problem-solving questions will vary across industries but are typically focused on your experiences analyzing a problem or situation and responding to it in a logical and effective manner.

While there is no way to say for sure which questions an interviewer will ask, familiarizing yourself with business problem-solving questions will help you prepare for this portion of the interview. In this article, we will explore what problem-solving interview questions are and why employers ask them.

Then, we will take a look at some of the most common problem-solving questions and provide guidance for answering these questions at your next interview. Problem-solving interview questions are questions that employers ask related to the candidate's ability to gather data, analyze a problem, weigh the pros and cons and reach a logical decision.

Also known as analytical skills interview questions, these questions will often focus on specific instances when the candidate analyzed a situation or had to solve a problem, including what steps they took to gather and understand the necessary information before solving the problem.

These types of questions help employers better understand how a candidate gathers information from various sources, uses critical thinking to evaluate information, makes decisions that help the business and communicates their findings or recommendations to team members. Employers ask these questions to gauge how candidates will address complex situations that they are likely to encounter on the job.

Let's take a look at a few of the most common problem-solving interview questions that you may encounter during an interview and some sample answers.

When preparing for your interview, consider a few different examples of when you successfully solved a problem, including what the problem was, what steps you took to solve the problem and the outcome:. Tip: Employers typically ask this question to understand what your problem-solving process looks like. They are looking for you to describe a logical problem-solving process that includes gathering information, analyzing the information and making decisions based on what you've found.

From that research, I'm able to decide which approach to solving the problem works best for me and the organization. Then, I decide what actions need to be taken to solve the problem, and I start putting the process into motion while communicating with my managers and co-workers. Tip: For this question, you'll want to choose a specific example from your work history to demonstrate your ability to be flexible while solving problems.

To stay focused, you can use the STAR method to answer this question. Describe the situation, your role in the challenge, the action that you took to overcome this challenge and the final result.

But when I went to collect her order, I found that the dress had accidentally been put back on the sales floor and purchased by another customer.

I called another of our store locations and asked them to hold the same dress in the customer's size.

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I had it shipped to her home within 2 days for free. A week later, I found out that the customer had called our corporate headquarters to mention how much she appreciated the gesture. Tip: This question helps the employer better understand your problem-solving process.

They want to make sure that you are making intelligent decisions that are based on the information you have available to you. If so, then the approach probably won't be effective. If not, then I will consider if the pros outweigh the cons in terms of a positive outcome. If the pros outweigh the cons, then it is worth pursuing and dealing with any negative effects as they come.

Tip: There are unpleasant or high-pressure situations present in any job. Employers want to know how you will handle yourself in these situations while working to address the issues causing these events.

Though this is a generalized question, it may help to think about a specific situation where you encountered a dissatisfied customer and were able to address their concerns. I don't want to make them any more upset. Then, I will try to discern what has caused them to be unhappy, getting all the details necessary.Banking is not known for being the most creative of industries.

And one of the perils of working in a single vertical retail financial services is stale, repetitious thinking. But the marketing of financial services requires just as much innovation and creativity as in any another industry, if not more. But how can innovative problem-solving this possible in such the stuffy, stodgy, button-down world of banking?

But being creative is innately human. And the good news is that creativity is a skill we can all master. The first step is to understand the process.

Name as many uses as you can think of for a paper clip.

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The average person may come up with ten, perhaps even 20 or 30 different answers. But geniuses like Einstein can come up with literally thousands.

Because they shed arbitrary rules and dismiss all assumptions. Or only two microns small? Or made of glass? Or made of light? We try to identify something in our past that has worked before. But Michalko says this kind of thinking is limiting. How many creative answers can you come up with?

problem solving examples in retail

Most people get stuck on 6. Mathematically, 13 is a prime number, half of which is 6. But what else? When you approach the problem creatively instead of mathematically, there is almost an infinite number of possible answers.Problem-solving skills help you determine why an issue is happening and how to resolve that issue.

Learn more about problem-solving skills and how they work. Problem-solving skills help you solve issues quickly and effectively. Problem-solving skills require quickly identifying the underlying issue and implementing a solution.

You can improve your problem-solving skills by familiarizing yourself with common issues in your industry and learning from more experienced employees. Problem-solving starts with identifying the issue. For example, a teacher might need to figure out how to improve student performance on a writing proficiency test.

To do that, the teacher will review the writing tests looking for areas of improvement. They might see that students can construct simple sentences, but they're struggling with writing paragraphs and organizing those paragraphs into an essay. To solve the problem, the teacher would work with students on how and when to write compound sentences, how to write paragraphs, and ways to organize an essay.

There are five steps typically used in problem-solving. This requires you to gather and evaluate data, isolate possible contributing circumstances, and pinpoint what needs to be addressed for a resolution. To do this, you'll use skills like :. Sometimes this involves teamwork since two or more minds are often better than one. A single strategy is rarely the obvious route to solving a complex problem; devising a set of alternatives helps you cover your bases and reduces your risk of exposure should the first strategy you implement fail.

This involves skills like :. Whoever makes the decision must evaluate potential costs, required resources, and possible barriers to successful solution implementation. This requires several skills, including:. Plan implementation also involves letting personnel know about changes in standard operating procedures. This requires skills like:. Once a solution is implemented, the best problem-solvers have systems in place to evaluate if and how quickly it's working.

problem solving examples in retail

This requires:. Here's an example of showing your problem-solving skills in a cover letter. When I was first hired as a paralegal, I inherited a backlog of 25 sets of medical records that needed to be summarized, each of which was hundreds of pages long.

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After I explained the problem to my supervisor, she agreed to pay me to come in on Saturday mornings to focus on the backlog. I was able to eliminate the backlog in a month.

8 Common Problem Solving Interview Questions and Answers

Since this is a skill that's important to most employers, put them front and center on your resume, cover letter, and in interviews. If you're not sure what to include, look to previous roles—whether in academic, work, or volunteer settings—for examples of challenges you met and problems you solved. During interviews, be ready to describe situations you've encountered in previous roles, the processes you followed to address problems, the skills you applied, and the results of your actions.

Interviewers may pose hypothetical problems for you to solve.

6 monumental retail problems your people can solve

Base your answers on the five steps and refer to similar problems you've resolved, if possible. Here's another example of how to show your problem-solving skills in a cover letter:. When I joined the team at Great Graphics as Artistic Director, the designers had become uninspired because of a former director who attempted to micro-manage every step in the design process.

I used weekly round-table discussions to solicit creative input and ensured that each designer was given full autonomy to do their best work.When employers talk about problem-solving skills, they are often referring to the ability to handle difficult or unexpected situations in the workplace as well as complex business challenges.

Problem-Solving Skills: Definitions and Examples

Organizations rely on people who can assess both kinds of situations and calmly identify solutions. Problem-solving skills are traits that enable you to do that. While problem-solving skills are valued by employers, they are also highly useful in other areas of life like relationship building and day-to-day decision making. Problem-solving skills help you determine the source of a problem and find an effective solution.

Although problem-solving is often identified as its own separate skill, there are other related skills that contribute to this ability.

PROBLEM-SOLVING Interview Questions and ANSWERS!

Problem-solving skills are important in every career at every level. As a result, effective problem solving may also require industry or job-specific technical skills. For example, a registered nurse will need active listening and communication skills when interacting with patients but will also need effective technical knowledge related to diseases and medications. To solve a problem effectively, you will likely use a few different skills. Here are a few examples of skills you may use when solving a problem:.

Researching is an essential skill related to problem-solving. As a problem solver, you need to be able to identify the cause of the issue and understand it fully. You can begin to gather more information about a problem by brainstorming with other team members, consulting more experienced colleagues or acquiring knowledge through online research or courses.

The first step to solving any problem to analyze the situation. Your analytical skills will help you understand problems and effectively develop solutions. You will also need analytical skills during research to help distinguish between effective and ineffective solutions. Ultimately, you will need to make a decision about how to solve problems that arise. At times and with industry experienceyou may be able to make a decision quickly.

Solid research and analytical skills can help those who have less experience in their field. There may also be times when it is appropriate to take some time to craft a solution or escalate the issue to someone more capable of solving it. When identifying possible solutions, you will need to know how to communicate the problem to others. You will also need to know what communication channels are the most appropriate when seeking assistance.

Once you find a solution, communicating it clearly will help reduce any confusion and make implementing a solution easier.It's been a while since my son and his bride have retuned from their Icelandic dream honeymoon. I wanted to thank you for handling the arrangements so professionally and also tell you that every aspect of the trip turned out perfectly. Each hotel was warm and comfortable and always accommodating, awaiting their arrival.

problem solving examples in retail

Your recommendations for food worked out beautifully, the car was perfect and GPS was a good idea. Thank you for your part in making their Iceland experience the dream they were hoping for. It gave them a chance to revel in the beauty of quiet nature and ponder a simpler lifestyle from that of their own in NYC.

They had a busy year leading up to the wedding and you created the perfect trip to relax and let the experience of a beautiful wedding sink in. They spent one evening watching the Northern Lights with another couple celebrating their 40th wedding anniversary, who had come specifically to see that sight. Just want to thank you and Nordic Visitor team for the excellent service you providenever experienced in a travel agency such a professional and kind treatment. We loved your country, the Icelanders are such a loving peopleit was a vacation that we will never forget.

Like your slogan says: an Unforgettable Travel Experience. Thank you so very much for organizing our recent trip to Sweden.

You quickly responded to my numerous emails this spring, answering each question as it came up. It was so nice to meet you in person. The information package re maps, vouchers, etc. In the 10 days that we traveled, we did not have a single problem with anything!.

The trip was amazing from the start, at the airport to the finish. This adventure was beyond what I had expected. I highly recommend it to anyone traveling to Sweden. It truly was "Sweden in a Nutshell". Again Daniel, thank you for your outstanding professionalism in arranging this trip for us. You have given a group of friends a lifetime of wonderful memories.

Dear Maria, It's been a week since we came back home, and we still haven't recover from this great experience.This tool uses JavaScript and much of it will not work correctly without it enabled. Please turn JavaScript back on and reload this page. Open Rich Content Editor Open the Rich Content Editor using one of the Canvas features which support the Editor.

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11 Creative-Thinking and Problem-Solving Tips for Financial Marketers

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With a game remaining against the New England Patriots on Christmas Eve, the Bills will need some help to qualify for the postseason. So December will be another month of box-score watching for Buffalo fans.

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